TERMS &
CONDITIONS
Terms and Conditions – Tanuki Stories
Last updated: April 20, 2026
Welcome to Tanuki Stories. These Terms and Conditions (“Terms”) govern your use of our website, digital content, and guiding services.
We aim to provide meaningful and enjoyable experiences, and these Terms are designed to ensure clarity, fairness, and mutual understanding. By accessing our website or booking a service, you agree to these Terms.
1. Nature of Services
Tanuki Stories is an independently operated guiding service based in Japan.
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We provide guided tours and cultural or educational experiences
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We do not operate as a travel agency or tour operator
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We do not sell package travel services (such as accommodation or transportation bundles)
If we assist with reservations (e.g. restaurants or cultural activities), this is done as a courtesy only, and any agreement remains directly between you and the service provider.
2. Booking and Agreement
A booking is considered confirmed when:
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the service details are agreed, and
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the applicable payment terms are accepted
You confirm that:
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you are at least 18 years old or have appropriate consent
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the information you provide is accurate
3. Payment Terms
Payment conditions (including timing, method, and any deposit) are agreed at the time of booking.
Depending on the nature of the booking:
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private clients may be asked to prepay
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partner agencies may follow separately agreed arrangements
All prices are in Japanese Yen (JPY), unless otherwise specified.
4. Cancellation and Refund Policy
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Cancellations made more than 45 days before the scheduled service are fully refundable
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Cancellations within 45 days are generally non-refundable
However, we understand that unexpected situations can arise. Where appropriate, we may consider partial refunds or alternative arrangements at our discretion.
If Tanuki Stories cancels a service (excluding force majeure), a full refund will be provided.
5. Changes and Flexibility
We will always do our best to accommodate reasonable requests for changes.
However, changes cannot always be guaranteed, especially close to the service date.
6. Nature of Activities and Personal Responsibility
Our tours often include walking and may involve:
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uneven surfaces
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stairs or slopes
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urban environments
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varying weather conditions
Participants are expected to:
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assess their own physical condition
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take reasonable care during the experience
We will always aim to guide safely and attentively, and we encourage open communication if you feel uncomfortable at any time.
7. Health and Dietary Considerations
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Participants are responsible for their own health conditions and dietary needs
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While we may provide guidance, we cannot guarantee allergen-free environments
If you have specific concerns, please inform us in advance.
8. Conduct During the Experience
We kindly ask all participants to:
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respect the guide, fellow participants, and local communities
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follow safety instructions
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comply with Japanese laws and customs
For everyone’s comfort and safety, we may ask a participant to leave the tour in case of serious misconduct.
Smoking
Smoking is permitted only in designated areas, in accordance with local regulations.
9. Insurance
We strongly recommend that all participants have appropriate travel insurance covering:
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medical expenses
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accidents
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cancellations
10. Weather and External Conditions
Tours operate in most weather conditions.
In cases of severe or unsafe conditions (e.g. typhoons or heavy snow), we may:
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adjust the itinerary
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postpone the service
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or cancel for safety reasons
11. Third-Party Services
Any third-party services (restaurants, transport, cultural activities) are:
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independent from Tanuki Stories
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arranged directly with the provider
While we are happy to assist, we are not responsible for their performance, availability, or policies.
12. Force Majeure
We are not responsible for delays or cancellations caused by events beyond our reasonable control, including:
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natural disasters
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war or geopolitical events
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government restrictions
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major travel disruptions
In such situations, we will always try to find fair and reasonable solutions.
Deposits are generally non-refundable, but partial refunds or credits may be considered on a case-by-case basis.
13. Participation and Group Size
The number of participants agreed at booking is considered final.
We understand that plans may change, but refunds or reductions are not guaranteed for last-minute changes or no-shows.
14. Identification Requirements
Participants are responsible for complying with Japanese legal requirements, including carrying valid identification where required.
15. Photography
During tours, photos or videos may occasionally be taken for promotional purposes.
If you prefer not to appear, simply let us know in advance—we will fully respect your preference.
16. Digital Content and Website Use
All website content remains the property of Tanuki Stories.
You agree not to:
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reproduce or distribute content without permission
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use the website in a way that disrupts its functionality or violates applicable laws
17. Limitation of Liability
We are committed to providing safe and enjoyable experiences.
To the extent permitted by applicable law, Tanuki Stories is not responsible for:
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circumstances beyond our control
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decisions made by participants during the tour
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services provided by third parties
Nothing in these Terms excludes liability where it cannot be excluded under applicable law.
18. Privacy
We respect your privacy and handle personal data in accordance with applicable data protection laws.
19. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on our website.
20. Governing Law
These Terms are governed by the laws of Japan.
Where applicable, mandatory consumer protections under your country of residence (including EU/Italian law) will continue to apply.
21. Contact
